On-line Pharmacy Delivery Information

UK Orders

We offer FREE standard tracked delivery on orders over £100.

The following delivery options are available:

• DPD Standard Tracked Delivery - 3/4 day delivery - £3.95
• DPD Tracked Next Day Delivery - 1 working day - £5.95

Important Delivery Information

All our orders are sent out using DPD. We always aim to dispatch by DPD all orders received before 2pm the same working day. Any orders received after 2pm or over the weekend will be dispatched the next working day.

All On-lIne Doctor orders are subject to approval by our team of doctors and pharmacists. Your delivery date in the checkout is subject to your consultation being approved by our healthcare team.

All On-line Shop orders: Face Masks and Coronavirus Test Kits, are subject to stock availability and maybe delayed or similar products substituted. N95 masks are similar protective levels as PPP2 masks. COVID-19 Test Kits are CE approved for professional use. We will inform you of any delay or substitution by email. Substitutions will not be made without customer approval in advance. Orders may be delayed if customers do not reply to our notifications.

Order processes and delivery processes can be tracked from your dispatch email and in your MBM account.

MBM carefully pays attention that all items are in generic plain packaging for discreet delivery of our medicines and pharmacy goods and services. Where reasonable, our dispatch staff and contractors try to size all parcels to fit into standard letterboxes in tamper-resistant packaging. By making any order on the MBM website, you are confirming that it’s safe for our packages containing medicines and other goods that you have requested to be posted to you through your letterbox. Please notify our customer support team if this is not the case and you feel is not safe for the package to be posted through the letterbox, for example due to neighbours or animals or unsupervised small children.

Some deliveries containing pharmacy-only or prescription only medicines may need a signature on receipt and may be retained by DPD for further delivery if no one is available to sign for them. Some On-line shop items may also be retained for second delivery. A delivery card with contact number will be left for you to arrange the second delivery.