Contact Us

Contact Us

If you need to enquire about delivery of an item please refer to the despatch confirmation email you will have received with a Royal Mail or DHL tracking number

If you wish to telephone the pharmacy to check on the progress of a delivery please call 

MedicinesByMailbox is registered with the General Pharmaceutical Council as an online pharmacy and aims to provide the highest standard of service as evidenced by the excellent customer reviews.

MedicinesByMailbox registration

Superintendent Pharmacist: 

Information about refunds and returns and complaints procedure. photo of online pharmacy operation

If you have received a confirmation email for an order from MedicinesByMailbox, and want to enquire about delivery of an item, please refer to the pharmacy contact details in the email.

Medical enquiries

To contact the MedicinesByMailbox doctors please register or log in.

Once you are registered and logged in messages can be exchanged with the site doctors securely (encrypted) in your My Account area.

When doctors reply to a message an email is sent asking you to log in to view the reply.

Doctors can also be contacted at and on 0117 2050198. We respond to voice messages and emails the same or next day 9am-5pm Mon-Fri excluding bank holidays.

General enquiries

Please telephone the pharmacy number (above) regarding delivery issues for orders already approved.

General enquiries and contact site doctors email:

Email is always the best and fastest contact for management. We respond to emails within one working day. Telephone messages can be left and doctors and administrators contacted on 0117 2050198. Please note that management cannot deal with individual medical enquiries.