Returns and refunds

Order Withdrawal

‘My Account’ area is always there for order cancellation.
After a doctor has approved the prescription, contact Medicinesbymailbox administration or email at,

Rejections By Doctors

There is a full refund to your bank account within 3 to 5 working days if, doctors decline prescriptions. Notification would also reach at ‘My Account’ area after that. It is not regular for doctors to decline prescriptions though.

Put Back Orders

Unnecessary items can be placed back within 14 working days of receiving. However, items should be in their original state and seals steady. Kindly inform Medicinesbymailbox administration through email-
We advise that the surplus items are send back by registered post only.

Spoilt Or Flawed Medicines

Dented or defective supplies can be returned with full refund and also postal costs. Kindly inform Medicinesbymailbox administration by email at
Please ensure that the packages are safe. We advise that returned items are dispatched through registered post only.